What should I do if I can’t access my old courses from before November 4, 2024?

Answer: If you’re unable to access your previous courses on the old LMS, follow these steps to resolve the issue:

1. Verify the URL:

   • Ensure you are visiting https://nartraining.docebosaas.com/learn.
     
     

2. Check Your Credentials:

   • Use the email and password you originally registered with. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
     
     

3. Contact Support:

   • If you’re still unable to log in, contact Student Support for assistance. Provide your name, email, and course details to help resolve the issue quickly.

This ensures you’ll regain access to your pre-November 2024 courses.

What should I do if I don’t receive my course registration or reminder email?

Answer: If you haven’t received your course registration or reminder email, follow these steps to troubleshoot:

1. Verify Your Email Address:

   • Make sure the email you used during course registration is correct. If you suspect a typo or error, contact Student Support to update your email address or login into your student account and update your user details under your profile settings.
     
     

2. Check Your Spam or Junk Folder:

   • Sometimes email security settings or firewalls (especially for work emails) may block messages. Check your spam or junk folder for emails from registration@nareducation.com.
     
     

3. Work Email Users:

   • If you’re using a work email, ask your IT Administrator to add nareducation.com to your safe sender list to avoid blocked messages in the future.
     
     

4. Follow Up with Support:

   • If you still don’t receive the email, contact Student Support for further assistance. They can confirm your enrollment and manually resend the registration or reminder email.

What should I do if I forgot my password or can’t log in to the NAR LMS?

Answer: If you’re unable to log in, here’s how to resolve the issue:

1. Reset Your Password:

   • Click "Lost Password" under the green login button at https://www.nareducation.com/.
   • Enter your registered email and check your spam or junk folder if the reset email doesn’t arrive immediately. Wait up to 10 minutes for the email.
     
     

2. Check Your Email Details:

   • Ensure you’re using the email you registered with. If you didn’t receive your PayPal receipt or welcome email, you may have entered your email incorrectly.
     
     

3. Contact Student Support:

   • If your email is incorrect or you still can’t access your account, contact Student Support for assistance. Provide your name, email, and course details so they can resolve the issue.

Answer: If you’re seeing a page load error for your AEMT or EMT online module course, follow these troubleshooting steps:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

Question: What should I do if the Jones and Bartlett Learning (JBL) Modules are not loading or I experience issues accessing them?

Answer: If you're experiencing issues with loading or accessing the Jones and Bartlett Learning (JBL) Modules, it may be due to certain browser plug-ins like Grammarly, LastPass, or other Chrome extensions. These plug-ins can sometimes interfere with the functionality of the JBL modules.

To resolve this issue, try the following steps:

1. Disable Browser Plug-ins: Temporarily turn off any browser plug-ins you have enabled, especially Grammarly, LastPass, or similar extensions.

2. Adjust Plug-in Settings: Alternatively, you can modify the settings for these plug-ins by selecting the option to "only run the plug-in when clicking on the plug-in" within the individual plug-in settings. This allows you to keep the plug-in installed but prevents it from interfering with the JBL modules unless explicitly activated.

After making these changes, refresh the page and try accessing the JBL modules again. If you continue to experience issues, please reach out to our Student Support team for further assistance.

Answer: If your EMT, AEMT, or Paramedic Online Modules are not working, follow these steps for a smooth experience:

1. Use Chrome as your browser: The Jones and Bartlett modules work best in Google Chrome. Ensure you are using the latest version.

2. Accept cookies: Make sure to accept cookies for the website, which are necessary for proper functionality.

3. Enable pop-ups: Click the settings icon in the left corner of the search bar, then enable “Pop-ups and Redirects” to allow the modules to open without issues.

4. Check your internet connection: These modules cannot be completed offline in the NAR Training App due to active plugin requirements, so ensure you have a stable internet connection.

Following these steps will help resolve common issues with accessing your EMT, AEMT, or Paramedic online training modules.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

A new EMT online class starts on the first of every month.  You have until the end of the month to enroll in that course.  For example- if you want to be in the 01 December course, you must be signed up by 30 November, otherwise, you will have to enroll in the 01 January course.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: To enroll in the Initial AEMT Hybrid Course, you must hold a current Basic Life Saver/CPR Certification and be certified as an EMT by the National Registry (NREMT) or your state. Additional prerequisites include uploading a Course Enrollment Agreement, High School Diploma or GED, and valid identification. This course is ideal for EMTs looking to advance their careers in EMS.