FAQs

Answer: No, EMT online modules require an active internet connection because they use plugins that are not supported offline. Please ensure you are connected to the internet while completing the modules.

Answer: Yes, North American Rescue offers specialized EMT, AEMT, and Paramedic training for military personnel. These courses meet the standards for both civilian and military medical responders. For more information, contact our Military Training Support team.

Currently, North American Rescue Training & Education does not accept financial aid.

*We do accept funding from the Air Force COOL and Army IGNITE programs.

Answer: To access a copy of your purchase details for any EMT, AEMT, Paramedic, or other EMS-related training courses, follow these steps:

1. Log in to your North American Rescue Education and Training LMS Student Account.
2. Click on your profile picture in the top right corner of the page.
3. Select "My Purchases" from the dropdown menu.
4. Download your purchase details for a record of your transactions.

By following these steps, you'll have easy access to your payment records and receipts for all your EMS training courses.

How can I view and download my course completion certificates for EMT, AEMT, or Paramedic training?

Answer: Once you’ve completed an EMT, AEMT, Paramedic, or other EMS training course, you’ll receive a completion certificate. Here’s how to access it:

1. Access “My Certificates”:

   • Click your profile image at the top right of the LMS.
   • From the dropdown menu, select “Profile”.
   • In your student dashboard, go to the “Miscellaneous” section and click on “My Certificates”. This area shows all certificates for courses you’ve completed.

2. Receive Your Certificate by Email: After completing a course, a copy of your certificate will be emailed to you. This makes it easy to save, share, or print for your records.

3. Notifications in Moodle: You’ll also get a notification in the LMS or Moodle app when your certificate is ready. To view it, click the notifications icon next to your profile image in the top right corner.

These certificates help you keep track of your progress and achievements with North American Rescue Training.

How can I view and download my PayPal receipt for an EMT, AEMT, or Paramedic course purchase?

Answer: After purchasing a course, you’ll receive a transaction receipt from PayPal, and here’s how to access and download it:

1. Automatic Email Confirmation: PayPal will send a basic receipt to your email after your transaction is complete. This email receipt is automatically generated by PayPal, and North American Rescue Training cannot modify it.

2. Accessing Detailed Receipts through the LMS: If you or your agency needs a more detailed receipt, log in to your North American Rescue Training student account:

   • Click on your profile image in the top right corner of the screen.
   • Select “My Purchases” from the dropdown menu.
   • Download a detailed copy of your purchase history from there.

3. Need Additional Assistance? For more help with purchase receipts, go to the “Contact Student Support” tab at the top of the LMS, and our Student Support team will assist you.

Following these steps will give you easy access to your receipt details whenever needed.

Answer: To access your clinical ride-along information for AEMT Skills Week, follow these steps:

1. Log in to your LMS account.
2. Select the "My Courses" tab and find your AEMT Skills Week course.
3. Choose Pre-Course Requirements.
4. Review the Clinical Ride-Along Information section for details on your clinical ride-along schedule and requirements.

Make sure to review this information carefully so you know when and where your ride-along will take place.

How do I access student courses registered before November 4, 2024?

Answer: If you registered for a course before November 4, 2024, you can still access it in our previous learning management system. Follow these steps:

1. Visit the former LMS at: https://nartraining.docebosaas.com/learn.
2. Log in with the credentials you used when registering for the course.

This system contains all course materials and records for registrations prior to the transition to our new LMS.

Answer: To access your EMT, AEMT, or Paramedic online modules, log in to the LMS using your username and password. We recommend using Chrome for the best experience. Make sure to:

• Accept cookies for the website.
• Enable pop-ups by clicking the settings icon in the browser’s search bar and allowing “Pop-ups and Redirects.” Please note, these modules cannot be completed offline using the NAR Training App due to the need for active plugins.

How do I complete my Skills Week Course and upload my required ride-along documents?

Answer: To finish your Skills Week Course and submit your ride-along documents, follow these steps:

1. Log in to Your NAR-T Student Account:

   • Access your account and navigate to the "My Courses" tab at the top left of the page.

2. Select Your Skills Week Course:

   • Open your Skills Week course and make sure all modules are completed. You can do this by either viewing each module or clicking the green “DONE” button.

3. Complete the "Ride-Along Form Completion" Module:

   • Locate the Ride-Along Form module and prepare your documents. If possible, scan all required documents into a single .pdf file to make uploading easier.

4. Upload Your Documents:

   • Please note that the system allows a maximum of 5 document uploads. To avoid issues, we recommend scanning all documents into a single file.
   • Follow the instructions to upload your saved file. Agree to the submission statement and then click “Submit.”

5. Need to Resubmit?:

   • If you accidentally submit an incorrect document, contact Student Support to request permission to re-submit your ride-along form.

Following these steps will help ensure your Skills Week requirements are completed and submitted correctly.

How do I download a detailed record of my EMT, AEMT, or Paramedic course purchases?

Answer: If you need a hard copy or digital record of your purchases for EMT, AEMT, Paramedic, or other EMS courses, you can easily download your purchase history. Here’s how:

1. Go to “My Purchases”: Start by clicking on your profile image in the top right corner of the LMS screen. Select “My Purchases” from the dropdown menu to view your purchase history.

2. Select “Download Table Data As”: Scroll to the bottom left of your purchase history table and click “Download Table Data As” to choose the format for saving your data.

3. Choose a File Format: We recommend selecting .PDF for a clean, detailed document that’s easy to share, print, or keep for personal records.

Your downloaded document will include a summary of your course payments, which is helpful for record-keeping or for agency reimbursement requests.

Answer: To enable pop-ups, follow these steps:

• In Chrome, click the lock icon in the search bar.
• Select "Site Settings."
• Under "Pop-ups and Redirects," choose "Allow." This will ensure you can view all course materials and complete the modules smoothly.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?

Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:

1. View Activity:

   • Description: Some modules only require you to view the content.
   • How It Works: Simply open and review the material. The system will automatically log it as complete once it’s viewed.

2. Mark Done:

   • Description: Certain modules require you to click “Mark Done” after you’ve finished.
   • How It Works: After reviewing the content, click the green “Mark Done” button to confirm completion.

3. Submission:

   • Description: For assignments that need document uploads.
   • How It Works: Upload and submit the required file to complete the activity. Double-check that your file is attached and submitted correctly.

4. Receive a Grade:

   • Description: Some modules need a passing grade to complete.
   • How It Works: Complete the exam, quiz, or assignment. If it’s graded by an instructor, wait for feedback and a grade. You may need a passing score to mark the module as complete.

Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training.

How do I log in and access a course I purchased or was assigned?

Answer: Follow these steps to log in and access your course on the NAR-Training LMS:

1. Log in to the LMS:

   • Visit https://www.nareducation.com/ and click the green "Login" link at the top right of the navigation bar.
     
     

2. Enter Your Login Credentials:

   • Use the email you registered for the course with as your username.
   • Enter your temporary password or the password you created. Then click "Login".
     
     

3. Reset Your Password if Needed:

   • If you forgot your password, click "Lost Password" below the green login button.
   • Check your spam and junk folders if you don’t see the password reset email immediately. Allow up to 10 minutes for the email to arrive.
     
     

4. Contact Support for Issues:

   • If you entered your email incorrectly during registration and haven’t received a receipt or welcome email, contact Student Support to update your email address and fix the issue.

Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires.

How do I select the correct EMS provider level for my training?

Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:

1. Identify Your Target Provider Level:

   • If you are enrolled as an EMT, AEMT, or Paramedic student, select the provider level you will achieve upon completing the course. For example, if you’re training to become an EMT, choose “EMT” as your provider level.

2. Save Your Selection:

   • Before saving, double-check that you’ve selected the correct level. This step is important to match your training materials and provide accurate support and reporting for your certification goals.

Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs. 

How do I update and manage my EMS certifications on the NAR-T LMS?

Answer: Keeping your EMS certifications up-to-date in the LMS is essential for meeting accrediting body requirements. Here’s how to add and manage your certifications:

1. Enter Your Certification Details:

   • In the “Certifications” section of your profile, add each certification you currently hold, such as EMT, AEMT, Paramedic, ACLS, or FP-C. Be sure to include the certification number and expiration date for each entry.

2. Double-Check Expiration Dates:

   • Accurate expiration dates are necessary for receiving course completion credits. Double-check each date to prevent issues with credit or accreditation.

3. Ensure Completeness:

   • Make sure all fields are filled out accurately. North American Rescue Training cannot report course completion to accrediting bodies without complete and accurate certification information. It’s your responsibility to provide the correct details.

By following these steps, you’ll help ensure smooth reporting of your training credits to accrediting organizations.

How do I update my contact information on the NAR-T LMS?

Answer: Keeping your contact information up to date is important so Student Support and your instructors can reach you with course updates or notifications. Here’s how to update your details:

1. Go to Your Profile:

   • Click on your profile icon in the top right corner of the LMS and select “Profile” from the dropdown menu.

2. Edit Contact Information:

   • In the User Details section on the left, click “Edit Profile”. You’ll see fields for updating your primary email address and phone number. Enter your current contact details and double-check for accuracy.

3. Adjust Your Time Zone:

   • Select the correct time zone to ensure all course schedules, reminders, and live sessions appear in your local time.

4. Save Changes:

   • Once you’ve updated your contact details, click “Save” to apply the changes.

Following these steps will ensure that your contact information is current, helping you stay informed throughout your EMS training. 

How do I update my profile picture on the NAR-T LMS?

Answer: Adding a profile picture helps instructors recognize you and adds a professional touch to your training experience. Here’s how to upload or update your profile picture:

1. Go to Your Profile:

   • Click your profile icon in the top right corner of the LMS screen and select “Profile” from the dropdown menu.

2. Edit Your Profile:

   • Under User Details on the left, click “Edit Profile”.

3. Locate the “User Picture” Section:

   • Scroll down to find the “User Picture” section.

4. Choose and Upload a Professional Photo:

   • Select “Choose File” to upload a photo. We recommend using a clean, professional image that clearly represents you.

5. Save Your Changes:

   • Once your photo is uploaded, be sure to click “Save” to apply the changes.

Following these steps will ensure that your profile is up to date with a professional photo. 

Question: How do I view my purchase history for my EMT, AEMT, Paramedic, or other EMS training courses?

Answer: To see a full record of all your course purchases, follow these steps:

1. Click on your profile image: Locate your student profile image in the top right corner of the LMS screen. Click on it to open the dropdown menu.
2. Select “My Purchases”: From the dropdown, select "My Purchases". This section will display your complete purchase history, showing all courses you've bought.

After Completing a Purchase: Once you've completed a purchase, you’ll also see a “View Receipt of Payment” section at the top of the page under the "Welcome" section. You can:

• Click the green “View Your Purchases” button to go directly to your purchase history, or
• Click “Begin Your Learning” to immediately start your new course.

By following these steps, you’ll have quick access to your purchase history whenever you need it.

Answer: The AEMT Skills Week is structured to meet the practical requirements necessary for Advanced EMT certification and state licensure. By the end of the week, you will have gained the hands-on experience and skills needed to pass the National Registry AEMT psychomotor exam, which is a critical step towards becoming a certified Advanced EMT.

Use of NAR Training, LLC’s (NAR-T) Learning Management System (LMS) is subject to these terms and applicable laws. Your access to and use of the LMS constitutes your full acceptance of these terms. NAR-T reserves the right, at its sole discretion, to update or revise these terms at any time and without notice. It is your responsibility to check these terms for updates. Your continued use of the LMS following the posting of any changes to the terms constitutes acceptance of those changes. THESE TERMS ARE SUBJECT TO THE SOUTH CAROLINA UNIFORM ARBITRATION ACT (TITLE 15 CHAPTER 48).

• Completion of a course does not make you a medical professional!  These courses are only to familiarize you with certain products.  The courses do not supersede certification, training, or licensing requirements.  In all instances, a product’s Instructions for Use (IFUs) controls.   
• Certificates.  After successful completion of a course, you will be provided with a certificate of completion.  NAR-T makes no guarantee these certificates will be recognized or approved by third parties. 
• You are responsible for the accuracy of information added to the LMS.   NAR-T does not check the accuracy of the data you input and is not responsible for inaccurate data.  The information on your certificates is automatically populated from the information you put into the LMS.  
• Deadline.  You will be provided with a course completion deadline upon signing up or receiving an access code for your course.  You must complete the course prior to this deadline.  After the deadline, your access to the course will be terminated.  No additional access time will be provided.
• Intellectual property. All content on the LMS is owned by or licensed to NAR-T and is protected by copyright, trademark, or other intellectual property laws. The content is only for your personal, informative use via the LMS.  The content may not be copied, reproduced, shared, or used for any other purpose without the prior written consent of NAR-T. All rights reserved.
• Age.  You must be 18 years old to register for and use a NAR-T account.  By creating and using your LMS account, you are certifying you are at least 18 years of age.
• We do not guarantee 100% availability to the LMS.  We use reasonable efforts to ensure the LMS is available.  However, there will be occasions when access is interrupted or unavailable. NAR Training shall not be liable to you for any losses or consequences of website unavailability.
• Access.  You are responsible for obtaining access to the website (e.g. You must have access to an internet-capable device and the internet). You are responsible for all fees and costs necessary to access the website.
• This is a free service, and your use is voluntary. 
• Waiver of warranties and exclusion of damages.   NAR-T EXPRESSLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING THE ACCURACY, ADEQUACY, OR COMPLETENESS OF ANY COURSE AND ITS CONTENTS.  ALL CONTENT, AND ACCESS TO THE LMS, IS “AS IS.”  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAR-T WILL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR SIMILAR DAMAGES.
• Termination of Access.  NAR-T reserves the right to suspend or terminate your access to the LMS or delete your account if: (i) You breach these terms, (ii) We are required to do so to comply with a legal requirement or a court order, or (iii) we reasonably believe your conduct causes harm or liability to a user, third party, or NAR‑T.
• You are responsible for your actions and agree to indemnify NAR-T.  You agree to defend, indemnify, and hold harmless NAR-T from and against any Losses, by reason of or arising out of any suit or claim against NAR-T related to your use of the LMS, its content, or reliance on either.  This indemnification obligation applies to claims or other actions for both nonparty Losses and Losses between the parties.  Losses mean liabilities, claims, reasonable settlements, judgments, and expenses, including reasonable attorneys’ fees and other expenses of litigation.
• We may use recordings of your participation. You grant NAR-T permission to record your participation using recording devices of any kind. You consent to the use of your voice, name, or likeness being used in any media, including altered versions, royalty free, in perpetuity, and without credit.

You should receive an email notification to create a student account in the NAR Training LMS. Please click on the link and set-up your student account in the NAR Training LMS. Once you have set up your student account, you will need to start your course. Please select initial training for students who are taking the hybrid EMT-Basic or Advanced EMT Courses or Refresher for students completing an online NREMT Refresher.  

Students who have registered for an initial course will need to complete the course introduction section followed by the Document verification section before access to the online modules will be allowed. This will include our enrollment agreement, proof of education level, proof of identification, and any other information needed to be properly enrolled.

After we receive your enrollment documents and payment, you will receive an email with your personal course codes to access the JBLearning Online Modules through the NAR Training website. Once you have access, you can proceed with the easy, self-paced training and complete your quizzes and tests as you progress. Upon finishing the course and passing the written exam, you will become a Nationally Registered EMT. If you need a state license other than NV, please contact your local health district for information on reciprocity applications. Additionally, we do NOT require any drug tests, background checks, immunization records, etc. Since we are a distance learning training school, we also do not require students to purchase uniforms, or have any kind of dress code policy for the in-person skills.

• NAR-T’s acceptance of you into the LMS is expressly made conditional on your assent to these terms. Statements, clauses, or conditions modifying, adding to, or inconsistent with these terms submitted by you are void, and do not become part of the agreement without NAR-T’s express written acceptance of. NAR-T’s performance shall not be construed as assent to any of the terms proposed by you and will not constitute a waiver by NAR-T of any of NAR-T’s terms.
• This agreement constitutes the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements and understandings relative to such subject matter. No provision or term herein may be modified, supplemented, waived, discharged, terminated, or otherwise altered except in writing signed by the parties.
• Any failure or delay by NAR-T in exercising any right or remedy provided by or relating to this agreement does not constitute a waiver and shall not prohibit NAR-T from exercising such right or remedy at a later time or from exercising any other right or remedy available.
• The provisions of these terms and conditions are separate and independent covenants. Accordingly, the invalidity or unenforceability of one or more of these provisions or covenants will not affect the validity or enforceability of the remaining provisions.
• NAR-T shall not be liable for any loss arising out of any delay or failure in the performance of its obligations hereunder that result from events beyond its reasonable control, including (a) acts of God; (b) acts or regulations of any governmental or national authority; (c) war, terrorism, or other civil unrest; (d) accident, fire, flood, or other natural event; (e) strikes, industrial disputes; or other labor matters; or (f) shortages in labor or supplies.
• Notices and other communications given under this agreement will be in writing and effective if delivered via (a) hand-delivery; (b) certified United States mail; (c) overnight courier; (d) electronically to legal@narescue.com; or (e) any other method in which proof of receipt can be independently verified.
• You agree disputes regarding the provisions and performance of this agreement shall be resolved according to the Conflict Resolution Appendix (Employment/Services 2021) which is incorporated into this agreement by reference. This agreement will be governed by, construed under, and interpreted according to the laws of the State of South Carolina without regard to conflict-of-laws principles. The parties agree the courts in Greenville, South Carolina, whether state or federal, shall have exclusive jurisdiction in any proceeding initiated between the parties regarding this agreement.

Sometimes, you might encounter problems when uploading your documents. Here are some common issues and how to fix them:

1. File Size Too Large:

   • Solution: Compress the file or take a lower-resolution photo.

2. File Type Not Supported:

   • Solution: Convert the file to a supported format (e.g., PDF, JPEG).

3. Upload Error:

   • Solution: Check your internet connection and try again. If the problem persists, contact technical support.

4. Unreadable Document:

   • Solution: Ensure the document is well-lit and clear. Rescan or retake the photo if necessary.

Answer: The tuition fee for the AEMT Skills Week includes access to all course materials via the NAR Training LMS, participation in the hands-on skills week, two 12-hour clinical ride-alongs, and the National Registry AEMT psychomotor skills test. Travel expenses to the NAR Training Center in Las Vegas are not covered. To attend the skills week, the tuition fee must be paid in full. There are no additional requirements for drug tests, background checks, or uniforms—just remember to wear closed-toed shoes for in-person sessions.

What are the device and browser requirements for accessing my EMT, AEMT, or Paramedic training on the NAR-T LMS?

Answer: To have the best experience on the NAR-T LMS, make sure both your device and browser are up to date. Here are the recommended settings:

1. Use Google Chrome as Your Browser:

   • Chrome is the recommended browser because it’s fully compatible with the LMS and supports all online learning tools. If you don’t have Chrome, download it for free before accessing the platform.

2. Accept Cookies for the Website:

   • Enabling cookies helps the LMS function properly by remembering your login, tracking your course progress, and loading modules efficiently. You’ll typically see a prompt to accept cookies; click “Accept” to enable them.

3. Enable Pop-ups and Redirects:

   • To prevent issues with course content or support links, make sure pop-ups and redirects are enabled. In Chrome, click the lock icon to the left of the search bar, go to “Site Settings”, and turn on “Pop-ups and Redirects”.

Following these steps will help you avoid technical issues, ensuring smooth access to your EMS training and all course materials on the LMS.

Answer: The Hybrid Initial EMT Course includes both online modules and an in-person skills week. To sign up:

• Go to the NAR Training website.
• Choose the Initial EMT Course.
• Complete the registration form and payment. Once registered, you will receive instructions on how to begin the online modules and schedule your skills week.

The AEMT Skills Week includes four days of intensive hands-on skills practice, one day of psychomotor skills testing administered by the National Registry of Emergency Medical Technicians (NREMT), and two days of clinical rotations with local Fire Departments or Ambulance companies. This immersive experience is designed to refine your skills and prepare you for real-world emergency medical services (EMS) situations.

Answer: The course includes 13 hours of online learning through a computer-based training (CBT) module and 46 hours of in-person training at the Muscatatuck Urban Training Center. The in-person training spans five days and includes practical field exercises, live scenarios in rubble and collapse environments, a nighttime exercise, and instruction on specialized rescue techniques and emergency care for search canines.

Answer: Participants must bring specific personal protective equipment (PPE) including a US&R type helmet, eye protection, ear plugs, work/safety toe boots, work gloves, knee pads, and cold weather gear. They should also bring standard work duty clothing, a flashlight, stethoscope, and trauma shears. During the course, participants are required to wear their Task Force or Department uniform.

Answer: If you fail your NREMT psychomotor exam, don’t worry. North American Rescue offers in-person Psychomotor Exam Courses for both EMTs and AEMTs to help you retake and pass the exam. These courses are available in Las Vegas, Nevada, and Greer, SC.

Answer: The Paramedic NCCP Refresher Course is a 62-hour program that covers the topics required by the National Continued Competency Program. It includes interactive online modules, practical case studies, and assessments. The course is CAPCE-accredited and fulfills your recertification requirements.

Answer: The cost of the Urban Search and Rescue Medical Team Specialist Course is $4,200 per student. This fee includes lodging, meals, and daily transportation within the training center. Participants are responsible for arranging their own travel to the Muscatatuck Urban Training Center. Please note that space is limited, and early registration is recommended.

Answer: The EMS Student Catalog is your go-to resource for course details, policies, and requirements for your EMT, AEMT, or Paramedic program. It includes information on attendance, grading, and skills assessments. You can find the catalog in your LMS dashboard or the student onboarding course.

Answer: The In-Person AEMT Skills Week offered by North American Rescue Training and Education (NAR-T) is a 7-day intensive training course designed to provide hands-on practice and mastery of advanced EMT psychomotor skills. This course is a critical part of our Advanced EMT (AEMT) training program, held at our Las Vegas, Nevada facility, and prepares you for the National Registry AEMT psychomotor examination and real-world EMS scenarios.

Answer: The Initial AEMT Hybrid Course offered by North American Rescue Training and Education (NAR-T) is a comprehensive program designed to prepare you for certification as an Advanced EMT (AEMT). This course combines the flexibility of online learning with essential hands-on training, providing 241.5 hours of education. You'll gain the knowledge and skills needed to excel in Emergency Medical Services (EMS) and prepare for the National Registry AEMT exams.

Answer: The National Registry of Emergency Medical Technicians (NREMT) is the organization that certifies EMTs, AEMTs, and Paramedics. You need NREMT certification to legally work in most states as an EMT, AEMT, or Paramedic. Recertification is also required to stay up-to-date with the latest protocols and skills.

Answer: The Urban Search and Rescue (US&R) Medical Team Specialist (MTS) Course offered by North American Rescue Training and Education (NAR-T) in partnership with ABC Logistical Resources is an advanced training program designed for Paramedics, Nurses, Physician Assistants, Physicians, and military medical specialists. This course provides the knowledge and hands-on experience required to operate as a Medical Team Specialist in challenging urban and collapsed structure environments, including training in managing crush syndrome, environmental injuries, and veterinary emergencies.

Answer: Before attending EMT or AEMT Skills Week, make sure you complete the following tasks:

1. Log in to your LMS account and navigate to the "My Courses" tab.

2. Select your Skills Week course and review the Pre-Course Requirements.

3. Make sure to complete any online modules or pre-skills assessments listed under Pre-Course Requirements.

4. Review the Training and Location Accordion for details about where your training will take place and what you need to bring.

5. Familiarize yourself with the daily schedule and material under the Individual Day view.

Completing these steps ensures you are fully prepared for Skills Week.

What should I do if I can’t access my old courses from before November 4, 2024?

Answer: If you’re unable to access your previous courses on the old LMS, follow these steps to resolve the issue:

1. Verify the URL:

   • Ensure you are visiting https://nartraining.docebosaas.com/learn.
     
     

2. Check Your Credentials:

   • Use the email and password you originally registered with. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
     
     

3. Contact Support:

   • If you’re still unable to log in, contact Student Support for assistance. Provide your name, email, and course details to help resolve the issue quickly.

This ensures you’ll regain access to your pre-November 2024 courses.

What should I do if I forgot my password or can’t log in to the NAR LMS?

Answer: If you’re unable to log in, here’s how to resolve the issue:

1. Reset Your Password:

   • Click "Lost Password" under the green login button at https://www.nareducation.com/.
   • Enter your registered email and check your spam or junk folder if the reset email doesn’t arrive immediately. Wait up to 10 minutes for the email.
     
     

2. Check Your Email Details:

   • Ensure you’re using the email you registered with. If you didn’t receive your PayPal receipt or welcome email, you may have entered your email incorrectly.
     
     

3. Contact Student Support:

   • If your email is incorrect or you still can’t access your account, contact Student Support for assistance. Provide your name, email, and course details so they can resolve the issue.

Answer: If you’re seeing a page load error for your AEMT or EMT online module course, follow these troubleshooting steps:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

Question: What should I do if the Jones and Bartlett Learning (JBL) Modules are not loading or I experience issues accessing them?

Answer: If you're experiencing issues with loading or accessing the Jones and Bartlett Learning (JBL) Modules, it may be due to certain browser plug-ins like Grammarly, LastPass, or other Chrome extensions. These plug-ins can sometimes interfere with the functionality of the JBL modules.

To resolve this issue, try the following steps:

1. Disable Browser Plug-ins: Temporarily turn off any browser plug-ins you have enabled, especially Grammarly, LastPass, or similar extensions.

2. Adjust Plug-in Settings: Alternatively, you can modify the settings for these plug-ins by selecting the option to "only run the plug-in when clicking on the plug-in" within the individual plug-in settings. This allows you to keep the plug-in installed but prevents it from interfering with the JBL modules unless explicitly activated.

After making these changes, refresh the page and try accessing the JBL modules again. If you continue to experience issues, please reach out to our Student Support team for further assistance.

Answer: If your EMT, AEMT, or Paramedic Online Modules are not working, follow these steps for a smooth experience:

1. Use Chrome as your browser: The Jones and Bartlett modules work best in Google Chrome. Ensure you are using the latest version.

2. Accept cookies: Make sure to accept cookies for the website, which are necessary for proper functionality.

3. Enable pop-ups: Click the settings icon in the left corner of the search bar, then enable “Pop-ups and Redirects” to allow the modules to open without issues.

4. Check your internet connection: These modules cannot be completed offline in the NAR Training App due to active plugin requirements, so ensure you have a stable internet connection.

Following these steps will help resolve common issues with accessing your EMT, AEMT, or Paramedic online training modules.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

A new EMT online class starts on the first of every month.  You have until the end of the month to enroll in that course.  For example- if you want to be in the 01 December course, you must be signed up by 30 November, otherwise, you will have to enroll in the 01 January course.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: To enroll in the Initial AEMT Hybrid Course, you must hold a current Basic Life Saver/CPR Certification and be certified as an EMT by the National Registry (NREMT) or your state. Additional prerequisites include uploading a Course Enrollment Agreement, High School Diploma or GED, and valid identification. This course is ideal for EMTs looking to advance their careers in EMS.

Answer: This course is designed for certified Paramedics, Nurses, Physician Assistants, Physicians, and military medical specialists (such as medics, IDH/HC, 18D, and PJs). To enroll, participants must complete an online CBT module and bring the certificate of completion to the first day of class. Participants must be vetted and registered by November 1, 2024.

Answer: If your Jones and Bartlett online module is not loading, try these steps:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.