FAQs

How do I update and manage my EMS certifications on the NAR-T LMS?

Answer: Keeping your EMS certifications up-to-date in the LMS is essential for meeting accrediting body requirements. Here’s how to add and manage your certifications:

1. Enter Your Certification Details:

   • In the “Certifications” section of your profile, add each certification you currently hold, such as EMT, AEMT, Paramedic, ACLS, or FP-C. Be sure to include the certification number and expiration date for each entry.

2. Double-Check Expiration Dates:

   • Accurate expiration dates are necessary for receiving course completion credits. Double-check each date to prevent issues with credit or accreditation.

3. Ensure Completeness:

   • Make sure all fields are filled out accurately. North American Rescue Training cannot report course completion to accrediting bodies without complete and accurate certification information. It’s your responsibility to provide the correct details.

By following these steps, you’ll help ensure smooth reporting of your training credits to accrediting organizations.

How do I update my contact information on the NAR-T LMS?

Answer: Keeping your contact information up to date is important so Student Support and your instructors can reach you with course updates or notifications. Here’s how to update your details:

1. Go to Your Profile:

   • Click on your profile icon in the top right corner of the LMS and select “Profile” from the dropdown menu.

2. Edit Contact Information:

   • In the User Details section on the left, click “Edit Profile”. You’ll see fields for updating your primary email address and phone number. Enter your current contact details and double-check for accuracy.

3. Adjust Your Time Zone:

   • Select the correct time zone to ensure all course schedules, reminders, and live sessions appear in your local time.

4. Save Changes:

   • Once you’ve updated your contact details, click “Save” to apply the changes.

Following these steps will ensure that your contact information is current, helping you stay informed throughout your EMS training. 

How do I update my profile picture on the NAR-T LMS?

Answer: Adding a profile picture helps instructors recognize you and adds a professional touch to your training experience. Here’s how to upload or update your profile picture:

1. Go to Your Profile:

   • Click your profile icon in the top right corner of the LMS screen and select “Profile” from the dropdown menu.

2. Edit Your Profile:

   • Under User Details on the left, click “Edit Profile”.

3. Locate the “User Picture” Section:

   • Scroll down to find the “User Picture” section.

4. Choose and Upload a Professional Photo:

   • Select “Choose File” to upload a photo. We recommend using a clean, professional image that clearly represents you.

5. Save Your Changes:

   • Once your photo is uploaded, be sure to click “Save” to apply the changes.

Following these steps will ensure that your profile is up to date with a professional photo. 

Question: How do I view my purchase history for my EMT, AEMT, Paramedic, or other EMS training courses?

Answer: To see a full record of all your course purchases, follow these steps:

1. Click on your profile image: Locate your student profile image in the top right corner of the LMS screen. Click on it to open the dropdown menu.
2. Select “My Purchases”: From the dropdown, select "My Purchases". This section will display your complete purchase history, showing all courses you've bought.

After Completing a Purchase: Once you've completed a purchase, you’ll also see a “View Receipt of Payment” section at the top of the page under the "Welcome" section. You can:

• Click the green “View Your Purchases” button to go directly to your purchase history, or
• Click “Begin Your Learning” to immediately start your new course.

By following these steps, you’ll have quick access to your purchase history whenever you need it.

Answer: The AEMT Skills Week is structured to meet the practical requirements necessary for Advanced EMT certification and state licensure. By the end of the week, you will have gained the hands-on experience and skills needed to pass the National Registry AEMT psychomotor exam, which is a critical step towards becoming a certified Advanced EMT.

How to Apply for a Certification Examination | National Registry of Emergency Medical Technicians

I’m in the military—how can I use Army or Air Force funding to pay for my EMT, AEMT, or Paramedic training?

Answer: At North American Rescue – Training, we proudly support active-duty, National Guard, and Reserve service members looking to advance their EMS careers through Credentialing Assistance (CA) programs.

Here’s how to get started:

1. Complete Our Contact Form: Let us know you’re interested, and we’ll guide you through the process.

2. Army: Visit ArmyIgnitED.com and start your CA application.

3. Air Force: Talk to your supervisor about using the Air Force COOL program.

4. Get a Course Quote: We’ll provide you with an official quote to use in your CA application.

5. Notify Us: Let us know when your application is submitted.

6. Register with NAR: While your funding is being processed, complete our school registration so you're ready to begin training as soon as you're approved.

Eligible Courses Include:

• Initial EMT Course with In-Person Skills Verification

• Initial AEMT Course with In-Person Skills Verification

• EMT Refresher (51.5 hours)

• AEMT Refresher (59 hours)

• Paramedic Refresher (62 hours)

Need help? Email: registration@nareducation.com

Keywords:
military EMT training
ArmyIgnitED EMS funding
Air Force COOL EMT course
military AEMT certification
paramedic credentialing assistance

I’m a military veteran—are there any discounts or funding options available for EMS training?

Answer: While North American Rescue – Training does not currently participate in VA or GI Bill® programs, we do offer a special military & veteran discount for all our continuing education EMS courses.

Here’s how to take advantage of it:

1. Email Us: Contact registration@nareducation.com and let us know you’re a veteran.

2. Get Your Discount Code: We’ll send you a discount code that can be applied to eligible courses during registration.

3. Register and Save: Use the code at checkout to receive your veteran discount.

This discount applies to courses like:

• EMT Recertification

• AEMT and Paramedic Refreshers

• Specialized EMS continuing education

We appreciate your service and are here to support your EMS training goals!

I’m in the military—how can I use Army or Air Force funding to pay for my EMT, AEMT, or Paramedic training?

Answer: At North American Rescue – Training, we proudly support active-duty, National Guard, and Reserve service members looking to advance their EMS careers through Credentialing Assistance (CA) programs.

Here’s how to get started:

1. Complete Our Contact Form: Let us know you’re interested, and we’ll guide you through the process.

2. Army: Visit ArmyIgnitED.com and start your CA application.

3. Air Force: Talk to your supervisor about using the Air Force COOL program.

4. Get a Course Quote: We’ll provide you with an official quote to use in your CA application.

5. Notify Us: Let us know when your application is submitted.

6. Register with NAR: While your funding is being processed, complete our school registration so you're ready to begin training as soon as you're approved.

Eligible Courses Include:

• Initial EMT Course with In-Person Skills Verification

• Initial AEMT Course with In-Person Skills Verification

• EMT Refresher (51.5 hours)

• AEMT Refresher (59 hours)

• Paramedic Refresher (62 hours)

Need help? Email: registration@nareducation.com

NAR LMS Student Support Guide

If your Jones & Bartlett EMT or AEMT course is not loading correctly, or if a knowledge check, quiz, or activity is missing, use the steps below before contacting support.

Common signs of a loading issue

You may be having a browser or device issue if:

• a knowledge check does not appear

• an activity will not load

• part of the lesson is missing

• a page freezes or stops moving forward

• buttons or interactive content do not work

Why this happens

Most of the time, this is caused by a browser or device issue, not the course itself. Common causes include:

• outdated device software

• outdated browser software

• stored browser cookies or cache

• browser extensions or plug-ins interfering with course content

Some extensions, especially Grammarly, can interrupt how JBL course content loads. Extensions add extra code to webpages. That extra code can interfere with interactive content and may prevent knowledge checks or activities from appearing correctly.

Step 1: Update Your Device and Browser

Make sure your computer, tablet, or phone is fully updated before using the course.

Please check:

• your device operating system

• your internet browser

• any pending software updates

Using the latest version helps the JBL course load correctly.

Step 2: Clear Your Browser History and Cookies

Old browser data can prevent pages from loading the right way.

In Google Chrome

1. Open Chrome.

2. Click the three dots in the top right corner.

3. Click History.

4. Click Clear browsing data.

5. Set the time range to All time.

6. Check Cookies and other site data.

7. Check Cached images and files.

8. Click Clear data.

After this, fully close Chrome and reopen it.

Step 3: Restart Your Device

Restart your computer or device after clearing your browser data.

This helps:

• refresh system settings

• close background programs

• clear temporary issues that may affect course performance

Once your device restarts, log back into the NAR LMS and try the course again.

Step 4: Turn Off Browser Extensions or Plug-Ins

Browser extensions can block or interrupt JBL course content.

This is especially common with:

• Grammarly

• ad blockers

• password managers

• privacy extensions

• writing tools

Important

If you use Grammarly, turn it off before opening your JBL course. Grammarly can interfere with interactive lesson content and may prevent knowledge checks or activities from loading all the way.

Step 5: Use Chrome Incognito Mode

If you are not sure which extension is causing the issue, open the NAR LMS in Incognito Mode.

Incognito Mode is helpful because most extensions do not run there.

How to open Incognito Mode in Chrome

1. Open Chrome.

2. Click the three dots in the top right corner.

3. Click New Incognito Window.

4. A new dark browser window will open.

5. Log into the NAR LMS in that window.

6. Open your JBL EMT or AEMT course again.

If the course works in Incognito Mode, a browser extension is likely the cause.

Step 6: Return to the Course and Test the Activity Again

After completing the steps above:

1. Log back into the NAR LMS.

2. Open your JBL course.

3. Return to the lesson or activity.

4. Check whether the missing knowledge check or activity now appears.

Quick Troubleshooting Checklist

Before contacting support, make sure you have completed all of the following:

• updated your device

• updated your browser

• cleared your browser history and cookies

• restarted your device

• disabled browser extensions

• tried Chrome Incognito Mode

Still Need Help?

If the problem is still not fixed, please contact Student Support and include:

• your full name

• your course name

• the lesson or activity name

• a short description of the issue

• a screenshot, if possible

• the troubleshooting steps you already completed

Providing this information helps us solve the problem faster.

Office Hours:

8am - 5pm Pacific

Main Number:

(888) 374-7808

Email:

Registration@narescue.com

Address:

7055 Speedway Blvd e104, Las Vegas, NV 89115

Support Reminder

Many JBL course issues are caused by browser extensions, especially Grammarly. If part of your course is missing, this should be one of the first things you check.