FAQs

Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?

Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:

1. View Activity:

   • Description: Some modules only require you to view the content.
   • How It Works: Simply open and review the material. The system will automatically log it as complete once it’s viewed.

2. Mark Done:

   • Description: Certain modules require you to click “Mark Done” after you’ve finished.
   • How It Works: After reviewing the content, click the green “Mark Done” button to confirm completion.

3. Submission:

   • Description: For assignments that need document uploads.
   • How It Works: Upload and submit the required file to complete the activity. Double-check that your file is attached and submitted correctly.

4. Receive a Grade:

   • Description: Some modules need a passing grade to complete.
   • How It Works: Complete the exam, quiz, or assignment. If it’s graded by an instructor, wait for feedback and a grade. You may need a passing score to mark the module as complete.

Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training.

How do I log in and access a course I purchased or was assigned?

Answer: Follow these steps to log in and access your course on the NAR-Training LMS:

1. Log in to the LMS:

   • Visit https://www.nareducation.com/ and click the green "Login" link at the top right of the navigation bar.
     
     

2. Enter Your Login Credentials:

   • Use the email you registered for the course with as your username.
   • Enter your temporary password or the password you created. Then click "Login".
     
     

3. Reset Your Password if Needed:

   • If you forgot your password, click "Lost Password" below the green login button.
   • Check your spam and junk folders if you don’t see the password reset email immediately. Allow up to 10 minutes for the email to arrive.
     
     

4. Contact Support for Issues:

   • If you entered your email incorrectly during registration and haven’t received a receipt or welcome email, contact Student Support to update your email address and fix the issue.

Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires.

How do I register for my EMT or AEMT Skills Week?

Answer: Once you’ve completed at least 80% of your EMT or AEMT online course modules, it’s time to move forward to the hands-on training phase. Follow these steps to enroll in your Skills Week:

1. Complete Requirements Before Enrolling:

   • Ensure you’ve completed 100% of your online modules and passed the Final Exam before attending Skills Week.
     
     

2. Choose Your Skills Week Location:

   • Select one of the two in-person training locations:
     • Las Vegas, NV
     • Greer, SC
       
       

3. Find Your Enrollment Code:

   • Access the “Select Your Skills Week” module in your course to locate the enrollment code for your chosen location.
     
     

4. Finalize Your Enrollment:

   • Use the enrollment code to complete the registration process and confirm your spot.

Important Note: If you need to attend Skills Week sooner than the available dates, contact Student Support for additional options. Skills Week registration opens for courses starting 30 days from today.

Completing Skills Week brings you one step closer to earning your EMT or AEMT certification with practical, hands-on experience.

How do I register for the EMT or AEMT Skills Week in the Legacy Courses?

Answer: If you’re enrolled in the EMT or AEMT Online Legacy Courses, you can register for the Skills Week after completing the Jones and Bartlett (JBL) Online modules. Follow these steps:

1. Complete the Online Modules:

   • Finish all JBL modules as part of your Legacy Course requirements.

2. Choose Your Location:

   • Select either Las Vegas, NV or Greer, SC for your in-person training.

3. Use Your Enrollment Code:

   • Locate the enrollment code provided in your course materials and use it during the registration process.

4. Confirm Your Spot:

   • Finalize the registration to secure your Skills Week session.

If you need assistance with registration or have questions about the Legacy Course Skills Week, contact Student Support for guidance.

How do I select the correct EMS provider level for my training?

Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:

1. Identify Your Target Provider Level:

   • If you are enrolled as an EMT, AEMT, or Paramedic student, select the provider level you will achieve upon completing the course. For example, if you’re training to become an EMT, choose “EMT” as your provider level.

2. Save Your Selection:

   • Before saving, double-check that you’ve selected the correct level. This step is important to match your training materials and provide accurate support and reporting for your certification goals.

Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs. 

How do I update and manage my EMS certifications on the NAR-T LMS?

Answer: Keeping your EMS certifications up-to-date in the LMS is essential for meeting accrediting body requirements. Here’s how to add and manage your certifications:

1. Enter Your Certification Details:

   • In the “Certifications” section of your profile, add each certification you currently hold, such as EMT, AEMT, Paramedic, ACLS, or FP-C. Be sure to include the certification number and expiration date for each entry.

2. Double-Check Expiration Dates:

   • Accurate expiration dates are necessary for receiving course completion credits. Double-check each date to prevent issues with credit or accreditation.

3. Ensure Completeness:

   • Make sure all fields are filled out accurately. North American Rescue Training cannot report course completion to accrediting bodies without complete and accurate certification information. It’s your responsibility to provide the correct details.

By following these steps, you’ll help ensure smooth reporting of your training credits to accrediting organizations.

How do I update my contact information on the NAR-T LMS?

Answer: Keeping your contact information up to date is important so Student Support and your instructors can reach you with course updates or notifications. Here’s how to update your details:

1. Go to Your Profile:

   • Click on your profile icon in the top right corner of the LMS and select “Profile” from the dropdown menu.

2. Edit Contact Information:

   • In the User Details section on the left, click “Edit Profile”. You’ll see fields for updating your primary email address and phone number. Enter your current contact details and double-check for accuracy.

3. Adjust Your Time Zone:

   • Select the correct time zone to ensure all course schedules, reminders, and live sessions appear in your local time.

4. Save Changes:

   • Once you’ve updated your contact details, click “Save” to apply the changes.

Following these steps will ensure that your contact information is current, helping you stay informed throughout your EMS training. 

How do I update my profile picture on the NAR-T LMS?

Answer: Adding a profile picture helps instructors recognize you and adds a professional touch to your training experience. Here’s how to upload or update your profile picture:

1. Go to Your Profile:

   • Click your profile icon in the top right corner of the LMS screen and select “Profile” from the dropdown menu.

2. Edit Your Profile:

   • Under User Details on the left, click “Edit Profile”.

3. Locate the “User Picture” Section:

   • Scroll down to find the “User Picture” section.

4. Choose and Upload a Professional Photo:

   • Select “Choose File” to upload a photo. We recommend using a clean, professional image that clearly represents you.

5. Save Your Changes:

   • Once your photo is uploaded, be sure to click “Save” to apply the changes.

Following these steps will ensure that your profile is up to date with a professional photo.