FAQs

How do I download a detailed record of my EMT, AEMT, or Paramedic course purchases?

Answer: If you need a hard copy or digital record of your purchases for EMT, AEMT, Paramedic, or other EMS courses, you can easily download your purchase history. Here’s how:

1. Go to “My Purchases”: Start by clicking on your profile image in the top right corner of the LMS screen. Select “My Purchases” from the dropdown menu to view your purchase history.

2. Select “Download Table Data As”: Scroll to the bottom left of your purchase history table and click “Download Table Data As” to choose the format for saving your data.

3. Choose a File Format: We recommend selecting .PDF for a clean, detailed document that’s easy to share, print, or keep for personal records.

Your downloaded document will include a summary of your course payments, which is helpful for record-keeping or for agency reimbursement requests.

Answer: To enable pop-ups, follow these steps:

• In Chrome, click the lock icon in the search bar.
• Select "Site Settings."
• Under "Pop-ups and Redirects," choose "Allow." This will ensure you can view all course materials and complete the modules smoothly.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?

Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:

1. View Activity:

   • Description: Some modules only require you to view the content.
   • How It Works: Simply open and review the material. The system will automatically log it as complete once it’s viewed.

2. Mark Done:

   • Description: Certain modules require you to click “Mark Done” after you’ve finished.
   • How It Works: After reviewing the content, click the green “Mark Done” button to confirm completion.

3. Submission:

   • Description: For assignments that need document uploads.
   • How It Works: Upload and submit the required file to complete the activity. Double-check that your file is attached and submitted correctly.

4. Receive a Grade:

   • Description: Some modules need a passing grade to complete.
   • How It Works: Complete the exam, quiz, or assignment. If it’s graded by an instructor, wait for feedback and a grade. You may need a passing score to mark the module as complete.

Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training.

How do I log in and access a course I purchased or was assigned?

Answer: Follow these steps to log in and access your course on the NAR-Training LMS:

1. Log in to the LMS:

   • Visit https://www.nareducation.com/ and click the green "Login" link at the top right of the navigation bar.
     
     

2. Enter Your Login Credentials:

   • Use the email you registered for the course with as your username.
   • Enter your temporary password or the password you created. Then click "Login".
     
     

3. Reset Your Password if Needed:

   • If you forgot your password, click "Lost Password" below the green login button.
   • Check your spam and junk folders if you don’t see the password reset email immediately. Allow up to 10 minutes for the email to arrive.
     
     

4. Contact Support for Issues:

   • If you entered your email incorrectly during registration and haven’t received a receipt or welcome email, contact Student Support to update your email address and fix the issue.

Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires.

How do I select the correct EMS provider level for my training?

Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:

1. Identify Your Target Provider Level:

   • If you are enrolled as an EMT, AEMT, or Paramedic student, select the provider level you will achieve upon completing the course. For example, if you’re training to become an EMT, choose “EMT” as your provider level.

2. Save Your Selection:

   • Before saving, double-check that you’ve selected the correct level. This step is important to match your training materials and provide accurate support and reporting for your certification goals.

Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs. 

How do I update and manage my EMS certifications on the NAR-T LMS?

Answer: Keeping your EMS certifications up-to-date in the LMS is essential for meeting accrediting body requirements. Here’s how to add and manage your certifications:

1. Enter Your Certification Details:

   • In the “Certifications” section of your profile, add each certification you currently hold, such as EMT, AEMT, Paramedic, ACLS, or FP-C. Be sure to include the certification number and expiration date for each entry.

2. Double-Check Expiration Dates:

   • Accurate expiration dates are necessary for receiving course completion credits. Double-check each date to prevent issues with credit or accreditation.

3. Ensure Completeness:

   • Make sure all fields are filled out accurately. North American Rescue Training cannot report course completion to accrediting bodies without complete and accurate certification information. It’s your responsibility to provide the correct details.

By following these steps, you’ll help ensure smooth reporting of your training credits to accrediting organizations.

How do I update my contact information on the NAR-T LMS?

Answer: Keeping your contact information up to date is important so Student Support and your instructors can reach you with course updates or notifications. Here’s how to update your details:

1. Go to Your Profile:

   • Click on your profile icon in the top right corner of the LMS and select “Profile” from the dropdown menu.

2. Edit Contact Information:

   • In the User Details section on the left, click “Edit Profile”. You’ll see fields for updating your primary email address and phone number. Enter your current contact details and double-check for accuracy.

3. Adjust Your Time Zone:

   • Select the correct time zone to ensure all course schedules, reminders, and live sessions appear in your local time.

4. Save Changes:

   • Once you’ve updated your contact details, click “Save” to apply the changes.

Following these steps will ensure that your contact information is current, helping you stay informed throughout your EMS training.