FAQs
We understand that navigating your courses and utilizing the new LMS can come with questions. To help you get the answers you need quickly and easily, we've created this Frequently Asked Questions (FAQ) page. Here, you'll find answers to commonly asked questions about our training programs, course access, technical support, and more.
Whether you're looking for information on how to log in, tips for completing assignments, or guidance on using the Moodle App, our FAQ page is designed to provide you with the support you need. If you can't find the answer to your question here, don't hesitate to reach out to our support team for further assistance.
Explore the FAQs below to resolve your questions and continue your learning journey with confidence.
Happy Learning!
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Question: (Last edited: Tuesday, October 22, 2024, 11:36 AM)How do I enable pop-ups for the online modules? | ||||
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Answer: Answer: To enable pop-ups, follow these steps:
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Question: (Last edited: Tuesday, October 22, 2024, 1:14 PM)How do I find information about my EMT or AEMT Skills Week? | ||||
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Answer: Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps: 1. Log in to your North American Rescue Training LMS account. 2. Select the "My Courses" tab. 3. Choose the Skills Week you registered for. 4. Select Pre-Course Requirements. 5. Expand the Training and Location Accordion for location details. 6. View the Individual Day to see the schedule and material covered for each day. 7. Select the Session to view the detailed daily schedule. These steps will give you a complete overview of your Skills Week so you can plan accordingly. | ||||
Question: (Last edited: Tuesday, October 22, 2024, 1:40 PM)How do I fix a "JBL plug-in not working" error for my EMT or AEMT course? | ||||
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Answer: Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot: 1. Reload the page: Sometimes a simple page refresh will solve the issue. 2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com. 3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard. Following these steps should fix common loading errors. | ||||
Question: (Last edited: Monday, November 04, 2024, 12:53 PM)How do I know when I've completed each part of my EMT, AEMT, or Paramedic course? | ||||
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Answer: How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:
Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training. | ||||
Question: (Last edited: Wednesday, November 20, 2024, 11:06 AM)How do I log in and access a course I purchased or was assigned? | ||||
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Answer: How do I log in and access a course I purchased or was assigned?Answer: Follow these steps to log in and access your course on the NAR-Training LMS:
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Question: (Last edited: Tuesday, October 22, 2024, 11:34 AM)How do I recertify my EMT, AEMT, or Paramedic credentials? | ||||
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Answer: Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires. | ||||
Question: (Last edited: Tuesday, December 17, 2024, 9:22 AM)How do I register for my EMT or AEMT Skills Week? | ||||
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Answer: How do I register for my EMT or AEMT Skills Week?Answer: Once you’ve completed at least 80% of your EMT or AEMT online course modules, it’s time to move forward to the hands-on training phase. Follow these steps to enroll in your Skills Week:
Important Note: If you need to attend Skills Week sooner than the available dates, contact Student Support for additional options. Skills Week registration opens for courses starting 30 days from today. Completing Skills Week brings you one step closer to earning your EMT or AEMT certification with practical, hands-on experience. | ||||
Question: (Last edited: Friday, December 20, 2024, 9:09 AM)How do I register for the EMT or AEMT Skills Week in the Legacy Courses? | ||||
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Answer: How do I register for the EMT or AEMT Skills Week in the Legacy Courses?Answer: If you’re enrolled in the EMT or AEMT Online Legacy Courses, you can register for the Skills Week after completing the Jones and Bartlett (JBL) Online modules. Follow these steps:
If you need assistance with registration or have questions about the Legacy Course Skills Week, contact Student Support for guidance. | ||||
Question: (Last edited: Monday, November 04, 2024, 12:57 PM)How do I select the correct EMS provider level for my training? | ||||
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Answer: How do I select the correct EMS provider level for my training?Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:
Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs. | ||||