FAQs

How do I download a detailed record of my EMT, AEMT, or Paramedic course purchases?

Answer: If you need a hard copy or digital record of your purchases for EMT, AEMT, Paramedic, or other EMS courses, you can easily download your purchase history. Here’s how:

1. Go to “My Purchases”: Start by clicking on your profile image in the top right corner of the LMS screen. Select “My Purchases” from the dropdown menu to view your purchase history.

2. Select “Download Table Data As”: Scroll to the bottom left of your purchase history table and click “Download Table Data As” to choose the format for saving your data.

3. Choose a File Format: We recommend selecting .PDF for a clean, detailed document that’s easy to share, print, or keep for personal records.

Your downloaded document will include a summary of your course payments, which is helpful for record-keeping or for agency reimbursement requests.

Answer: To enable pop-ups, follow these steps:

• In Chrome, click the lock icon in the search bar.
• Select "Site Settings."
• Under "Pop-ups and Redirects," choose "Allow." This will ensure you can view all course materials and complete the modules smoothly.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?

Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:

1. View Activity:

   • Description: Some modules only require you to view the content.
   • How It Works: Simply open and review the material. The system will automatically log it as complete once it’s viewed.

2. Mark Done:

   • Description: Certain modules require you to click “Mark Done” after you’ve finished.
   • How It Works: After reviewing the content, click the green “Mark Done” button to confirm completion.

3. Submission:

   • Description: For assignments that need document uploads.
   • How It Works: Upload and submit the required file to complete the activity. Double-check that your file is attached and submitted correctly.

4. Receive a Grade:

   • Description: Some modules need a passing grade to complete.
   • How It Works: Complete the exam, quiz, or assignment. If it’s graded by an instructor, wait for feedback and a grade. You may need a passing score to mark the module as complete.

Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training.

How do I log in and access a course I purchased or was assigned?

Answer: Follow these steps to log in and access your course on the NAR-Training LMS:

1. Log in to the LMS:

   • Visit https://www.nareducation.com/ and click the green "Login" link at the top right of the navigation bar.
     
     

2. Enter Your Login Credentials:

   • Use the email you registered for the course with as your username.
   • Enter your temporary password or the password you created. Then click "Login".
     
     

3. Reset Your Password if Needed:

   • If you forgot your password, click "Lost Password" below the green login button.
   • Check your spam and junk folders if you don’t see the password reset email immediately. Allow up to 10 minutes for the email to arrive.
     
     

4. Contact Support for Issues:

   • If you entered your email incorrectly during registration and haven’t received a receipt or welcome email, contact Student Support to update your email address and fix the issue.

Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires.

How do I register for my EMT or AEMT Skills Week?

Answer: Once you’ve completed at least 80% of your EMT or AEMT online course modules, it’s time to move forward to the hands-on training phase. Follow these steps to enroll in your Skills Week:

1. Complete Requirements Before Enrolling:

   • Ensure you’ve completed 100% of your online modules and passed the Final Exam before attending Skills Week.
     
     

2. Choose Your Skills Week Location:

   • Select one of the two in-person training locations:
     • Las Vegas, NV
     • Greer, SC
       
       

3. Find Your Enrollment Code:

   • Access the “Select Your Skills Week” module in your course to locate the enrollment code for your chosen location.
     
     

4. Finalize Your Enrollment:

   • Use the enrollment code to complete the registration process and confirm your spot.

Important Note: If you need to attend Skills Week sooner than the available dates, contact Student Support for additional options. Skills Week registration opens for courses starting 30 days from today.

Completing Skills Week brings you one step closer to earning your EMT or AEMT certification with practical, hands-on experience.

How do I register for the EMT or AEMT Skills Week in the Legacy Courses?

Answer: If you’re enrolled in the EMT or AEMT Online Legacy Courses, you can register for the Skills Week after completing the Jones and Bartlett (JBL) Online modules. Follow these steps:

1. Complete the Online Modules:

   • Finish all JBL modules as part of your Legacy Course requirements.

2. Choose Your Location:

   • Select either Las Vegas, NV or Greer, SC for your in-person training.

3. Use Your Enrollment Code:

   • Locate the enrollment code provided in your course materials and use it during the registration process.

4. Confirm Your Spot:

   • Finalize the registration to secure your Skills Week session.

If you need assistance with registration or have questions about the Legacy Course Skills Week, contact Student Support for guidance.

How do I select the correct EMS provider level for my training?

Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:

1. Identify Your Target Provider Level:

   • If you are enrolled as an EMT, AEMT, or Paramedic student, select the provider level you will achieve upon completing the course. For example, if you’re training to become an EMT, choose “EMT” as your provider level.

2. Save Your Selection:

   • Before saving, double-check that you’ve selected the correct level. This step is important to match your training materials and provide accurate support and reporting for your certification goals.

Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs.