FAQs

What should I do if I forgot my password or can’t log in to the NAR LMS?

Answer: If you’re unable to log in, here’s how to resolve the issue:

1. Reset Your Password:

   • Click "Lost Password" under the green login button at https://www.nareducation.com/.
   • Enter your registered email and check your spam or junk folder if the reset email doesn’t arrive immediately. Wait up to 10 minutes for the email.
     
     

2. Check Your Email Details:

   • Ensure you’re using the email you registered with. If you didn’t receive your PayPal receipt or welcome email, you may have entered your email incorrectly.
     
     

3. Contact Student Support:

   • If your email is incorrect or you still can’t access your account, contact Student Support for assistance. Provide your name, email, and course details so they can resolve the issue.

Answer: If you’re seeing a page load error for your AEMT or EMT online module course, follow these troubleshooting steps:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

Question: What should I do if the Jones and Bartlett Learning (JBL) Modules are not loading or I experience issues accessing them?

Answer: If you're experiencing issues with loading or accessing the Jones and Bartlett Learning (JBL) Modules, it may be due to certain browser plug-ins like Grammarly, LastPass, or other Chrome extensions. These plug-ins can sometimes interfere with the functionality of the JBL modules.

To resolve this issue, try the following steps:

1. Disable Browser Plug-ins: Temporarily turn off any browser plug-ins you have enabled, especially Grammarly, LastPass, or similar extensions.

2. Adjust Plug-in Settings: Alternatively, you can modify the settings for these plug-ins by selecting the option to "only run the plug-in when clicking on the plug-in" within the individual plug-in settings. This allows you to keep the plug-in installed but prevents it from interfering with the JBL modules unless explicitly activated.

After making these changes, refresh the page and try accessing the JBL modules again. If you continue to experience issues, please reach out to our Student Support team for further assistance.

Answer: If your EMT, AEMT, or Paramedic Online Modules are not working, follow these steps for a smooth experience:

1. Use Chrome as your browser: The Jones and Bartlett modules work best in Google Chrome. Ensure you are using the latest version.

2. Accept cookies: Make sure to accept cookies for the website, which are necessary for proper functionality.

3. Enable pop-ups: Click the settings icon in the left corner of the search bar, then enable “Pop-ups and Redirects” to allow the modules to open without issues.

4. Check your internet connection: These modules cannot be completed offline in the NAR Training App due to active plugin requirements, so ensure you have a stable internet connection.

Following these steps will help resolve common issues with accessing your EMT, AEMT, or Paramedic online training modules.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

A new EMT online class starts on the first of every month.  You have until the end of the month to enroll in that course.  For example- if you want to be in the 01 December course, you must be signed up by 30 November, otherwise, you will have to enroll in the 01 January course.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: To enroll in the Initial AEMT Hybrid Course, you must hold a current Basic Life Saver/CPR Certification and be certified as an EMT by the National Registry (NREMT) or your state. Additional prerequisites include uploading a Course Enrollment Agreement, High School Diploma or GED, and valid identification. This course is ideal for EMTs looking to advance their careers in EMS.

Answer: This course is designed for certified Paramedics, Nurses, Physician Assistants, Physicians, and military medical specialists (such as medics, IDH/HC, 18D, and PJs). To enroll, participants must complete an online CBT module and bring the certificate of completion to the first day of class. Participants must be vetted and registered by November 1, 2024.

Why didn’t I receive a Skills Week reminder email?

Answer: If you didn’t get a Skills Week reminder email, here are the most common reasons and steps to resolve it:

1. Enrollment Timing:

   • Reminder emails are sent automatically 7 days and 3 days before your Skills Week start date. If you registered after these dates, you will not receive the automated reminders.
     
     

2. Verify Your Email:

   • Double-check that your email address is correct in the LMS. If it’s incorrect, please click on your student profile and update your user details. If you are still experiencing issues please contact Student Support to update it.
     
     

3. Check Spam or Junk Folders:

   • Look for emails from nareducation.com in your spam or junk folder. If using a work email, ensure your IT Administrator adds nareducation.com to your safe sender list.
     
     

4. Contact Support:

   • If you’re unsure of your Skills Week schedule or still can’t find the email, contact Student Support for manual confirmation of your course details.