FAQs

Answer: To access a copy of your purchase details for any EMT, AEMT, Paramedic, or other EMS-related training courses, follow these steps:

1. Log in to your North American Rescue Education and Training LMS Student Account.
2. Click on your profile picture in the top right corner of the page.
3. Select "My Purchases" from the dropdown menu.
4. Download your purchase details for a record of your transactions.

By following these steps, you'll have easy access to your payment records and receipts for all your EMS training courses.

How can I view and download my course completion certificates for EMT, AEMT, or Paramedic training?

Answer: Once you’ve completed an EMT, AEMT, Paramedic, or other EMS training course, you’ll receive a completion certificate. Here’s how to access it:

1. Access “My Certificates”:

   • Click your profile image at the top right of the LMS.
   • From the dropdown menu, select “Profile”.
   • In your student dashboard, go to the “Miscellaneous” section and click on “My Certificates”. This area shows all certificates for courses you’ve completed.

2. Receive Your Certificate by Email: After completing a course, a copy of your certificate will be emailed to you. This makes it easy to save, share, or print for your records.

3. Notifications in Moodle: You’ll also get a notification in the LMS or Moodle app when your certificate is ready. To view it, click the notifications icon next to your profile image in the top right corner.

These certificates help you keep track of your progress and achievements with North American Rescue Training.

How can I view and download my PayPal receipt for an EMT, AEMT, or Paramedic course purchase?

Answer: After purchasing a course, you’ll receive a transaction receipt from PayPal, and here’s how to access and download it:

1. Automatic Email Confirmation: PayPal will send a basic receipt to your email after your transaction is complete. This email receipt is automatically generated by PayPal, and North American Rescue Training cannot modify it.

2. Accessing Detailed Receipts through the LMS: If you or your agency needs a more detailed receipt, log in to your North American Rescue Training student account:

   • Click on your profile image in the top right corner of the screen.
   • Select “My Purchases” from the dropdown menu.
   • Download a detailed copy of your purchase history from there.

3. Need Additional Assistance? For more help with purchase receipts, go to the “Contact Student Support” tab at the top of the LMS, and our Student Support team will assist you.

Following these steps will give you easy access to your receipt details whenever needed.

Answer: To access your clinical ride-along information for AEMT Skills Week, follow these steps:

1. Log in to your LMS account.
2. Select the "My Courses" tab and find your AEMT Skills Week course.
3. Choose Pre-Course Requirements.
4. Review the Clinical Ride-Along Information section for details on your clinical ride-along schedule and requirements.

Make sure to review this information carefully so you know when and where your ride-along will take place.

How do I access student courses registered before November 4, 2024?

Answer: If you registered for a course before November 4, 2024, you can still access it in our previous learning management system. Follow these steps:

1. Visit the former LMS at: https://nartraining.docebosaas.com/learn.
2. Log in with the credentials you used when registering for the course.

This system contains all course materials and records for registrations prior to the transition to our new LMS.

Answer: To access your EMT, AEMT, or Paramedic online modules, log in to the LMS using your username and password. We recommend using Chrome for the best experience. Make sure to:

• Accept cookies for the website.
• Enable pop-ups by clicking the settings icon in the browser’s search bar and allowing “Pop-ups and Redirects.” Please note, these modules cannot be completed offline using the NAR Training App due to the need for active plugins.

How do I complete my Skills Week Course and upload my required ride-along documents?

Answer: To finish your Skills Week Course and submit your ride-along documents, follow these steps:

1. Log in to Your NAR-T Student Account:

   • Access your account and navigate to the "My Courses" tab at the top left of the page.

2. Select Your Skills Week Course:

   • Open your Skills Week course and make sure all modules are completed. You can do this by either viewing each module or clicking the green “DONE” button.

3. Complete the "Ride-Along Form Completion" Module:

   • Locate the Ride-Along Form module and prepare your documents. If possible, scan all required documents into a single .pdf file to make uploading easier.

4. Upload Your Documents:

   • Please note that the system allows a maximum of 5 document uploads. To avoid issues, we recommend scanning all documents into a single file.
   • Follow the instructions to upload your saved file. Agree to the submission statement and then click “Submit.”

5. Need to Resubmit?:

   • If you accidentally submit an incorrect document, contact Student Support to request permission to re-submit your ride-along form.

Following these steps will help ensure your Skills Week requirements are completed and submitted correctly.

How do I download a detailed record of my EMT, AEMT, or Paramedic course purchases?

Answer: If you need a hard copy or digital record of your purchases for EMT, AEMT, Paramedic, or other EMS courses, you can easily download your purchase history. Here’s how:

1. Go to “My Purchases”: Start by clicking on your profile image in the top right corner of the LMS screen. Select “My Purchases” from the dropdown menu to view your purchase history.

2. Select “Download Table Data As”: Scroll to the bottom left of your purchase history table and click “Download Table Data As” to choose the format for saving your data.

3. Choose a File Format: We recommend selecting .PDF for a clean, detailed document that’s easy to share, print, or keep for personal records.

Your downloaded document will include a summary of your course payments, which is helpful for record-keeping or for agency reimbursement requests.

Answer: To enable pop-ups, follow these steps:

• In Chrome, click the lock icon in the search bar.
• Select "Site Settings."
• Under "Pop-ups and Redirects," choose "Allow." This will ensure you can view all course materials and complete the modules smoothly.

Answer: To view all the important details about your EMT or AEMT Skills Week, including location, times, schedule, and clinical ride-along information, follow these steps:

1. Log in to your North American Rescue Training LMS account.

2. Select the "My Courses" tab.

3. Choose the Skills Week you registered for.

4. Select Pre-Course Requirements.

5. Expand the Training and Location Accordion for location details.

6. View the Individual Day to see the schedule and material covered for each day.

7. Select the Session to view the detailed daily schedule.

These steps will give you a complete overview of your Skills Week so you can plan accordingly.

Answer: If you’re seeing a "JBL plug-in not working" error for your EMT or AEMT course, here’s how to troubleshoot:

1. Reload the page: Sometimes a simple page refresh will solve the issue.

2. Check your browser settings: Make sure that pop-ups and redirects are allowed for the website. In Chrome, click the settings icon near the search bar, then allow pop-ups and redirects for https://www.emscoursesonline.com.

3. Avoid using the pop-up URL directly: Do not try to access the course from the pop-up window URL. Instead, reload the page and access the module from your LMS dashboard.

Following these steps should fix common loading errors.

How do I know when I've completed each part of my EMT, AEMT, or Paramedic course?

Answer: Each module in your course may have different requirements to mark it as complete. Here’s a breakdown of the main completion types and what they mean:

1. View Activity:

   • Description: Some modules only require you to view the content.
   • How It Works: Simply open and review the material. The system will automatically log it as complete once it’s viewed.

2. Mark Done:

   • Description: Certain modules require you to click “Mark Done” after you’ve finished.
   • How It Works: After reviewing the content, click the green “Mark Done” button to confirm completion.

3. Submission:

   • Description: For assignments that need document uploads.
   • How It Works: Upload and submit the required file to complete the activity. Double-check that your file is attached and submitted correctly.

4. Receive a Grade:

   • Description: Some modules need a passing grade to complete.
   • How It Works: Complete the exam, quiz, or assignment. If it’s graded by an instructor, wait for feedback and a grade. You may need a passing score to mark the module as complete.

Understanding these completion types will help you track your progress and ensure you complete all necessary parts of your EMS training.

How do I log in and access a course I purchased or was assigned?

Answer: Follow these steps to log in and access your course on the NAR-Training LMS:

1. Log in to the LMS:

   • Visit https://www.nareducation.com/ and click the green "Login" link at the top right of the navigation bar.
     
     

2. Enter Your Login Credentials:

   • Use the email you registered for the course with as your username.
   • Enter your temporary password or the password you created. Then click "Login".
     
     

3. Reset Your Password if Needed:

   • If you forgot your password, click "Lost Password" below the green login button.
   • Check your spam and junk folders if you don’t see the password reset email immediately. Allow up to 10 minutes for the email to arrive.
     
     

4. Contact Support for Issues:

   • If you entered your email incorrectly during registration and haven’t received a receipt or welcome email, contact Student Support to update your email address and fix the issue.

Answer: You can recertify by completing the required continuing education hours and passing the NREMT exam. North American Rescue offers CAPCE-accredited NCCP refresher courses online for EMT, AEMT, and Paramedic levels. Make sure to complete these courses before your certification expires.

How do I register for my EMT or AEMT Skills Week?

Answer: Once you’ve completed at least 80% of your EMT or AEMT online course modules, it’s time to move forward to the hands-on training phase. Follow these steps to enroll in your Skills Week:

1. Complete Requirements Before Enrolling:

   • Ensure you’ve completed 100% of your online modules and passed the Final Exam before attending Skills Week.
     
     

2. Choose Your Skills Week Location:

   • Select one of the two in-person training locations:
     • Las Vegas, NV
     • Greer, SC
       
       

3. Find Your Enrollment Code:

   • Access the “Select Your Skills Week” module in your course to locate the enrollment code for your chosen location.
     
     

4. Finalize Your Enrollment:

   • Use the enrollment code to complete the registration process and confirm your spot.

Important Note: If you need to attend Skills Week sooner than the available dates, contact Student Support for additional options. Skills Week registration opens for courses starting 30 days from today.

Completing Skills Week brings you one step closer to earning your EMT or AEMT certification with practical, hands-on experience.

How do I register for the EMT or AEMT Skills Week in the Legacy Courses?

Answer: If you’re enrolled in the EMT or AEMT Online Legacy Courses, you can register for the Skills Week after completing the Jones and Bartlett (JBL) Online modules. Follow these steps:

1. Complete the Online Modules:

   • Finish all JBL modules as part of your Legacy Course requirements.

2. Choose Your Location:

   • Select either Las Vegas, NV or Greer, SC for your in-person training.

3. Use Your Enrollment Code:

   • Locate the enrollment code provided in your course materials and use it during the registration process.

4. Confirm Your Spot:

   • Finalize the registration to secure your Skills Week session.

If you need assistance with registration or have questions about the Legacy Course Skills Week, contact Student Support for guidance.

How do I select the correct EMS provider level for my training?

Answer: Choosing the right EMS provider level ensures you get the appropriate training materials and certifications. Here’s how to select your provider level:

1. Identify Your Target Provider Level:

   • If you are enrolled as an EMT, AEMT, or Paramedic student, select the provider level you will achieve upon completing the course. For example, if you’re training to become an EMT, choose “EMT” as your provider level.

2. Save Your Selection:

   • Before saving, double-check that you’ve selected the correct level. This step is important to match your training materials and provide accurate support and reporting for your certification goals.

Following these steps will ensure your LMS profile is set to the right provider level, allowing you to access materials that match your EMS training needs. 

How do I update and manage my EMS certifications on the NAR-T LMS?

Answer: Keeping your EMS certifications up-to-date in the LMS is essential for meeting accrediting body requirements. Here’s how to add and manage your certifications:

1. Enter Your Certification Details:

   • In the “Certifications” section of your profile, add each certification you currently hold, such as EMT, AEMT, Paramedic, ACLS, or FP-C. Be sure to include the certification number and expiration date for each entry.

2. Double-Check Expiration Dates:

   • Accurate expiration dates are necessary for receiving course completion credits. Double-check each date to prevent issues with credit or accreditation.

3. Ensure Completeness:

   • Make sure all fields are filled out accurately. North American Rescue Training cannot report course completion to accrediting bodies without complete and accurate certification information. It’s your responsibility to provide the correct details.

By following these steps, you’ll help ensure smooth reporting of your training credits to accrediting organizations.

How do I update my contact information on the NAR-T LMS?

Answer: Keeping your contact information up to date is important so Student Support and your instructors can reach you with course updates or notifications. Here’s how to update your details:

1. Go to Your Profile:

   • Click on your profile icon in the top right corner of the LMS and select “Profile” from the dropdown menu.

2. Edit Contact Information:

   • In the User Details section on the left, click “Edit Profile”. You’ll see fields for updating your primary email address and phone number. Enter your current contact details and double-check for accuracy.

3. Adjust Your Time Zone:

   • Select the correct time zone to ensure all course schedules, reminders, and live sessions appear in your local time.

4. Save Changes:

   • Once you’ve updated your contact details, click “Save” to apply the changes.

Following these steps will ensure that your contact information is current, helping you stay informed throughout your EMS training. 

How do I update my profile picture on the NAR-T LMS?

Answer: Adding a profile picture helps instructors recognize you and adds a professional touch to your training experience. Here’s how to upload or update your profile picture:

1. Go to Your Profile:

   • Click your profile icon in the top right corner of the LMS screen and select “Profile” from the dropdown menu.

2. Edit Your Profile:

   • Under User Details on the left, click “Edit Profile”.

3. Locate the “User Picture” Section:

   • Scroll down to find the “User Picture” section.

4. Choose and Upload a Professional Photo:

   • Select “Choose File” to upload a photo. We recommend using a clean, professional image that clearly represents you.

5. Save Your Changes:

   • Once your photo is uploaded, be sure to click “Save” to apply the changes.

Following these steps will ensure that your profile is up to date with a professional photo. 

Question: How do I view my purchase history for my EMT, AEMT, Paramedic, or other EMS training courses?

Answer: To see a full record of all your course purchases, follow these steps:

1. Click on your profile image: Locate your student profile image in the top right corner of the LMS screen. Click on it to open the dropdown menu.
2. Select “My Purchases”: From the dropdown, select "My Purchases". This section will display your complete purchase history, showing all courses you've bought.

After Completing a Purchase: Once you've completed a purchase, you’ll also see a “View Receipt of Payment” section at the top of the page under the "Welcome" section. You can:

• Click the green “View Your Purchases” button to go directly to your purchase history, or
• Click “Begin Your Learning” to immediately start your new course.

By following these steps, you’ll have quick access to your purchase history whenever you need it.

Answer: The AEMT Skills Week is structured to meet the practical requirements necessary for Advanced EMT certification and state licensure. By the end of the week, you will have gained the hands-on experience and skills needed to pass the National Registry AEMT psychomotor exam, which is a critical step towards becoming a certified Advanced EMT.